Introduction
These Terms & Conditions govern your use of the R-EX website, services, and online store.
By accessing this website, creating an account, or placing an order, you agree to be bound by these Terms & Conditions.
The terms “R-EX”, “we”, “us”, and “our” refer to R-EX L.L.C. The terms “you” and “customer” refer to the person accessing the website or purchasing our products.
Eligibility
You must have the legal capacity to enter into a binding agreement to use our purchasing services.
If you are under the legal age applicable in your jurisdiction, you may only use the website with the supervision and consent of a parent or legal guardian.
Customer Accounts
You are responsible for providing accurate information and maintaining the confidentiality of your login credentials.
You are responsible for all activity performed through your account unless you notify us promptly of unauthorized access.
We may suspend or restrict an account if we reasonably believe it is being used fraudulently, unlawfully, or in breach of these terms.
Products & Availability
We aim to display product descriptions, colors, measurements, materials, and images as accurately as possible.
Colors and visual appearance may vary slightly depending on device screens, lighting, photography, and manufacturing variations.
All products are subject to availability. We may limit quantities, discontinue products, or update product information without prior notice.
Orders & Acceptance
Placing an order does not automatically mean that the order has been accepted.
An order is accepted only after successful payment verification and confirmation from R-EX.
We reserve the right to reject or cancel an order in cases including suspected fraud, payment failure, stock errors, incorrect pricing, or incomplete customer information.
If payment has already been collected for a cancelled order, the amount will be refunded using the appropriate payment method, subject to processing times.
Pricing & Payment
Prices are displayed in UAE dirhams unless stated otherwise.
Applicable VAT, delivery fees, and other charges will be shown before the order is confirmed.
We make reasonable efforts to ensure pricing is accurate. If an obvious pricing error occurs, we may contact you to confirm the correct price or cancel the affected order.
Payments must be completed through the payment methods available at checkout.
Shipping & Delivery
Shipping times are estimates and may vary depending on location, availability, courier operations, public holidays, customs, and circumstances beyond our reasonable control.
Customers are responsible for providing a complete and accurate delivery address and contact information.
Additional charges caused by an incorrect address, repeated delivery attempts, or refusal to accept delivery may be charged to the customer where permitted.
Returns & Refunds
Returns and refunds are governed by our Returns Policy, which forms part of these Terms & Conditions.
Products must satisfy the eligibility requirements stated in that policy, including condition, packaging, tags, and the applicable return period.
Nothing in these terms limits any mandatory consumer rights available under applicable UAE law.
VIEW RETURNS POLICY →Intellectual Property
The R-EX name, logo, designs, product graphics, website content, photography, videos, text, and other brand materials are owned by or licensed to R-EX.
You may not copy, reproduce, distribute, modify, sell, publish, or commercially use our content without prior written permission.
Prohibited Use
You must not use the website to:
- Commit fraud or unlawful activity.
- Attempt unauthorized access to systems or accounts.
- Upload malicious code or interfere with website security.
- Copy or misuse R-EX content or branding.
- Submit false, misleading, or abusive information.
- Resell products unlawfully or misrepresent affiliation with R-EX.
Liability
We aim to provide reliable website access and accurate information, but we do not guarantee uninterrupted or error-free operation.
To the maximum extent permitted by applicable law, R-EX will not be liable for indirect or consequential loss arising from website interruption, misuse, or circumstances outside our reasonable control.
Nothing in these terms excludes liability that cannot lawfully be excluded.
Privacy & Personal Data
We process personal information in accordance with our Privacy Policy and applicable data protection requirements.
By using the website, you acknowledge that information may be processed for account management, order fulfillment, customer service, fraud prevention, and legal compliance.
VIEW PRIVACY POLICY →Changes to These Terms
We may update these Terms & Conditions to reflect changes to our services, operations, legal requirements, or commercial practices.
The updated version will be published on this page with a revised “Last updated” date.
Governing Law
These Terms & Conditions are governed by the applicable laws of the United Arab Emirates.
Any dispute will be handled by the competent courts of the United Arab Emirates, subject to any mandatory consumer rights or jurisdictional requirements that apply.
Contact Us
Questions about these Terms & Conditions may be sent to: