Overview
We aim to provide premium quality products. If something isn't right, we're here to help.
Return Eligibility
- Item must be unused.
- Original tags must still be attached.
- Original packaging must be included.
- Proof of purchase is required.
- Return requests must be submitted within 14 calendar days from the date the order is delivered.
Non-Returnable Items
- Used products.
- Damaged by customer misuse.
- Customized or personalized products.
- Items without original tags.
Return Process
Contact our support team with your order number within 14 calendar days from delivery. Wait for approval and return instructions before sending the item back. R-EX covers the return shipping cost for approved returns.
Refunds
Approved refunds will be processed using the original payment method whenever possible within 5–10 business days after we receive the returned item.
Exchanges
Exchanges are subject to product availability. If the requested size is unavailable, a refund or store credit may be offered.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us as soon as possible with photos of the product and packaging.